Frequently Asked Questions (FAQ)

 

1. 1. How do I register for an account?

To register for an account, please click the “Register” button in the upper right corner of the website and follow the prompts to enter your personal information, including name, email address and password. After successfully registering, you will receive a confirmation email and click the link in the email to complete the account activation.

 

2. 2. How do I change my account information?

After logging into your account, click on the “Account Settings” or “Profile” section. Here you can update your personal information, contact information and password. After completing the changes, please make sure to save the changes.

 

3. 3. What payment methods can I use?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. Select the payment method you wish to use and follow the prompts to complete the payment.

 

4. 4. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the latest status of your order on our delivery partner’s website.

 

5. 5. Can I modify or cancel my order?

Once an order is confirmed and processed, we cannot modify or cancel the order. If you need to make changes to your order, please contact our customer service team as soon as possible and we will do our best to help you resolve the issue.

 

6. 6. What is the return and exchange policy?
      We offer returns and exchanges within 30 days. Products must be unused and in their original packaging. Please visit our return policy page for details and return procedures.

6. 6. How do I request a return or exchange?
      To request a return or exchange, please submit a request through our return request page. Please provide your order number and reason for return, and our customer service team will contact you as soon as possible to guide you through the return or exchange process.

6. 6. Is the information on the website secure?
      We use the latest security technology and encryption measures to protect your personal information and payment data. All payment transactions are processed through a secure payment gateway to ensure the safety of your information.