1. 1. Refund Policy Overview
      We are committed to providing you with high-quality products and services. If you are not satisfied with the product you purchased or encounter a problem, we provide a refund service. Please be sure to read the following terms to understand the conditions and process of refund.

1. 1. Refund Conditions
      2.1 Return Period: You have 30 days from the date you received the product to request a refund. Return requests after 30 days will not be accepted.

2.2 Product Condition: The product to be refunded must be unused and in its original packaging. We do not accept refund requests for products that have been used, damaged, or returned in a condition other than the original packaging.

2.3 Reason for Return: Please provide a reason for return when applying for a refund to help us improve our service. Reasons for return include, but are not limited to, damaged products, not as described, or other reasonable reasons.

 

3. 3. Refund Process
      3.1 Apply for a Refund: To apply for a refund, please visit our Refund Application page and fill in the relevant information. Please provide your order number and reason for return.

3.2 Return Instructions: Once your refund application is approved, we will provide return instructions and return address. Please follow the instructions to send the goods back to our designated address.

3.3 Goods Inspection: After receiving the returned goods, we will check their status. Goods that meet the refund conditions will be processed for refund within 5 working days.

3.4 Refund Processing: Refunds will be processed through the original payment method. Once the processing is completed, you will receive a confirmation email. Refund time may vary depending on the payment method and bank processing time.

 

4. 4. Refund Fees
      4.1 Shipping Fees: The shipping costs of the return are borne by the customer unless the goods have quality problems or are not as described.

4.2 Original Shipping Fees: If you apply for a refund, the original shipping costs are usually not refunded unless there are problems with the goods or they are shipped incorrectly.

 

5. 5. Order Cancellation
      5.1 Order Cancellation: If your order has not been processed or shipped, you can request to cancel the order through customer service. We will not be able to cancel the order after it is shipped.

5. 5. Refund Issues
      If you have any refund-related questions or need further assistance, please contact us at the following:

Email: elizabethwambsgans@elitelivingdesignsshop.com

Phone: 7065783536

 

7. 7. Modification of Terms
      We reserve the right to modify the refund terms at any time. The modified terms will take effect when they are posted on this website. Please check these terms regularly for the latest information.